We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can try our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure in our Terms and Conditions of Business here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristics.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman.
Legal Ombudsman Limitation Data:
From 1st April 2023, a complaint to the Legal Ombudsman must be made within six months of receiving our final response to your complaint and:-
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was a cause for complaint
If you would like more information about the Legal Ombudsman, please contact them.
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