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OFFICE HOURS: Mon to Fri - 9:00 am to 5:00 pm

(Please note that we close for lunch between 12 pm to 2 pm)

(Incorporating CHUNG & PLATT, EST. 1985)

T: 0161 228 6777

F: 0161 228 7774

E: info@chungandco.com

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Authorised and regulated by the Solicitors Regulation Authority
SRA ID No: 570340
VAT Reg No: GB 431 1452 95
CQS No: CQS03257

Design: BC 2018


© 2018 Chung & Co Solicitors

PRIVACY NOTICE

TERMS & CONDITIONS

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We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.


In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  If you would like to make a formal complaint, then you can read our full complaints procedure in our Terms and Conditions of Business here. Making a complaint will not affect how we handle your case.


The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.


You can raise your concerns with the Solicitors Regulation Authority.


What to do if we cannot resolve your complaint


The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.


Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:



If you would like more information about the Legal Ombudsman, please contact them.


Contact details


Visit: www.legalombudsman.org.uk


Call: 0300 555 0333 between 9am to 5pm.


Email: enquiries@legalombudsman.org.uk


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ